Shipping policy

Shipping Policy

At Home Mart, we are committed to delivering your orders safely and on time. Please read our shipping policy below for complete details.

Order Processing

  • Orders are processed within 1–2 business days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Once your order has been shipped, you will receive a confirmation with tracking details when available.

Delivery Time

  • Standard delivery within Pakistan usually takes 3–7 business days.

  • Delivery times may vary depending on your location, courier availability, weather, holidays, or other unforeseen circumstances.

  • Remote areas may require additional delivery time.

Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

  • Any promotional free-shipping offers will be clearly mentioned on our website.

Cash on Delivery

  • Cash on Delivery (COD) may be available for eligible orders and locations.

  • Customers are requested to provide a correct and complete phone number and delivery address when placing an order.

  • Our team or courier partner may contact you to confirm your order.

Order Tracking

Once your order has been dispatched, tracking information may be provided through SMS, email, or other available communication methods. You can use the tracking information to check your delivery status.

Delayed or Missing Orders

If your order is delayed beyond the expected delivery time, please contact us with your order number. We will coordinate with the courier service to help resolve the issue.

Home Mart is not responsible for delays caused by incorrect or incomplete customer information, courier service disruptions, extreme weather, public holidays, or other circumstances beyond our control.

Incorrect Address

Please carefully check your shipping information before placing your order. If an incorrect or incomplete address is provided and the order is returned, additional shipping charges may apply for re-delivery.

Contact Us

If you have any questions regarding shipping or your order, please contact Home Mart through the contact information provided on our website.

Thank you for shopping with Home Mart!